Solutions / After-Hours Support
After-hours customer support
Evenings, weekends, and holidays don't have to mean missed enquiries. High5Reply answers customers whenever they message and sets clear expectations for when your team will follow up.
What happens when you're closed
Customers don't stop asking questions when the shop shuts. Without a response, that interest quietly disappears.
Evening enquiries go quiet
Many visitors browse and message in the evening, after you've closed — and if nobody replies, they move on to a competitor.
Weekends are unstaffed
Small teams can't always cover weekends, but that's often when customers have time to plan bookings and ask questions.
Holidays mean silence
Bank holidays and closures create a gap where enquiries pile up with no acknowledgement at all.
No expectation set for a reply
Without a clear next-day response promise, customers assume they've been ignored and don't come back.
Questions your customers actually ask
These are the kinds of questions that come in outside your opening hours.
Are you open right now?
The assistant knows your exact opening hours, including evenings, weekends, and holidays, and tells visitors immediately whether you're open.
Can I still book something outside your hours?
Yes — the assistant can share your booking link or take down the visitor's request so it's ready for your team the next working day.
When will someone get back to me?
The assistant sets a clear expectation, such as replying by the next business day, so the visitor isn't left guessing.
Are you open on bank holidays?
If you've set holiday hours, the assistant answers directly. Otherwise it explains your standard hours and when you'll next be open.
Is this an emergency line?
The assistant explains whether you offer emergency or out-of-hours service and shares the relevant contact details if you do.
Can I get a price while you're closed?
If pricing is included in your setup, the assistant shares it immediately, even outside your opening hours.
Will my message actually be seen?
Every conversation is logged in your dashboard, so enquiries sent outside opening hours are visible and ready to follow up on.
What time do you open tomorrow?
The assistant answers using your stated hours for the next day, so visitors know exactly when to expect you to be available.
How High5Reply works
- 1. Describe your business. Enter your opening hours, including evenings, weekends, and holidays, along with your services and pricing.
- 2. Preview and refine. Test how the assistant responds outside your hours and adjust the reply-time message so it matches how your team actually follows up.
- 3. Embed the script tag. Paste one line of code on your website and the assistant covers every evening, weekend, and holiday from that point on.
What it covers
- Answering whether you're currently open, using your real hours
- Confirming evening, weekend, and holiday availability
- Setting expectations for when a human will follow up
- Sharing pricing and service details even while you're closed
- Directing urgent requests to an emergency contact, if you offer one
- Logging every after-hours conversation for your team to review
Cover evenings, weekends, and holidays
Start a 7-day free trial (payment method required). Plans start at £19/month for Starter, £59/month for Growth, and £159/month for Premium.