Solutions / Plumbers
Website chatbot for plumbers
You can't answer the phone with your hands under a sink. High5Reply answers coverage area, callout fee, and boiler servicing questions on your website while you're on the job.
The problem for plumbers
Most plumbing enquiries come in while you're already under a sink or on another job. A customer with a burst pipe won't wait for a callback — they'll message the next plumber on the list. Answering "do you cover my area" and "how much is a callout" instantly, even when you can't pick up, keeps those jobs coming to you.
Questions your customers actually ask
Real questions customers type before calling a plumber.
- "Do you cover emergency callouts at the weekend?"
- "Do you cover my postcode?"
- "How much is a callout fee?"
- "Can you service my boiler?"
- "How quickly can someone come out for a leak?"
- "Are you Gas Safe registered?"
How it works for your business
- 1. Describe your business. Add your coverage area, callout fees, services, and certifications in a guided wizard.
- 2. Preview & refine. Test it with the questions customers actually ask and adjust the wording until it sounds like you.
- 3. Embed the script tag. Paste one script tag on your website and it answers visitors around the clock, including out-of-hours.
What it can answer
Emergency callouts
Whether you offer out-of-hours or emergency call-outs and how customers should reach you urgently.
Coverage area
Which postcodes, towns, or radius you work in, so unqualified enquiries don't waste your time.
Callout fees & pricing
Your standard callout charge and how quoting works, set upfront to avoid awkward calls.
Boiler servicing
Which boiler brands and servicing packages you offer, based on your setup.
General jobs
Leaks, blocked drains, bathroom fits — whatever services you list, explained clearly.
Certifications
Gas Safe registration and any other credentials you want customers to see.
Frequently asked questions
Do you cover emergency callouts at the weekend?
If you offer emergency or out-of-hours callouts, tell the chatbot your availability and it will explain this to customers along with how to reach you urgently.
Do you cover my postcode?
Yes. Add your coverage area during setup and the chatbot will tell customers whether you work in their postcode or town.
How much is a callout fee?
Yes, if you provide your standard callout fee and how it applies, the chatbot will quote it upfront so there are no surprises.
Can you service my boiler?
The chatbot can confirm whether you offer boiler servicing, which brands you work with, and roughly how the process works, based on what you tell it.
How quickly can someone come out for a leak?
It can share your typical response times for urgent jobs like leaks, but for a live emergency it will point the customer to call you directly.
Are you Gas Safe registered?
Yes, if you provide your certifications and registration details, the chatbot will confirm them to reassure customers.
Do you offer free quotes?
Yes. Tell the chatbot your quoting policy and it will explain whether quotes are free and how to book one in.
Ready to stop losing jobs to voicemail?
Start a 7-day free trial (a payment method is required) — plans from Starter at £19/mo, Growth at £59/mo, up to Premium at £159/mo.