Solutions / Local Businesses
AI customer service for local businesses
From tradespeople to salons to shops, the same repetitive questions eat up hours every week. High5Reply gives any local business an AI assistant that answers instantly — no code, live in minutes.
Every trade deals with the same problem
Whether you fix boilers, cut hair, or run a cafe, repetitive enquiries take time away from customers you're already serving.
Phones ringing off the hook
The same questions about hours, pricing, and availability come in every day, pulling staff away from the job in hand.
DMs piling up unanswered
Social media and website enquiries queue up while you're on-site or with a customer, and by the time you reply, they've gone elsewhere.
Different questions, every trade
A plumber gets call-out questions, a salon gets booking questions, a shop gets stock questions — one assistant needs to handle all of it.
No one to answer when you're busy
Solo operators and small teams can't staff a phone line and do the work at the same time.
Wrong or outdated answers
Generic chatbots guess. High5Reply only answers from the details you provide, so customers get accurate information every time.
Questions your customers actually ask
Across trades, the same types of questions come up. Here's what an AI assistant handles instead of your phone or inbox.
Do you do same-day appointments?
The assistant answers from your stated availability and booking policy, and points customers to your booking link or phone number for same-day requests.
What areas do you cover?
The AI answers using the service area you provide during setup — towns, postcodes, or a radius — so customers know instantly if you cover their location.
How much does a call-out cost?
If you've entered your pricing or call-out fees, the assistant shares them directly. Otherwise it explains that a quote is needed and offers your contact details.
Are you insured and qualified?
The assistant can confirm certifications, insurance, or accreditations you've listed, so customers get a straight answer without waiting on a callback.
Can I get a quote before booking?
Yes — the assistant explains your quoting process and directs customers to request one via your form, phone, or booking link.
Do you work weekends?
The chatbot answers using your actual opening hours, including weekend and bank holiday availability if you've set it.
What's included in the service?
The assistant lists what's included and excluded based on the service descriptions you provide, reducing back-and-forth before a booking.
How do I book you in?
The assistant explains your booking process and links directly to your booking page or phone number.
How High5Reply works
- 1. Describe your business. Enter your services, pricing, hours, coverage area, and common questions in a guided wizard — no matter what trade you're in.
- 2. Preview and refine. Test the assistant with real customer questions and adjust the answers until they sound like you.
- 3. Embed the script tag. Paste one line of code on your website and the assistant goes live immediately, answering visitors around the clock.
Built across trades and services
- Plumbers and electricians answering call-out and pricing questions
- Hairdressers and barbers handling booking and service availability
- Dental and beauty clinics answering treatment and appointment questions
- Cleaning and gardening services confirming coverage areas and quotes
- Mechanics and garages answering repair and booking questions
- Cafes and takeaways answering hours, menu, and ordering questions
Reduce repetitive calls and DMs today
Start a 7-day free trial (payment method required). Plans start at £19/month for Starter, £59/month for Growth, and £159/month for Premium.