Solutions / Cafés & Restaurants
AI chatbot for cafés and restaurants
During service, nobody has time to answer the same allergen and booking question ten times. High5Reply answers instantly on your website, so your team can focus on the room.
The problem for cafés and restaurants
Front of house is busy taking orders and turning tables, not sat by a phone. Meanwhile a customer with a nut allergy or a group looking to book a table on Saturday is messaging your website at the wrong moment. If nobody replies within minutes, they book somewhere else instead — and you never even know they asked.
Questions your customers actually ask
Real questions diners type before they book or walk in.
- "Do you have any vegan or gluten-free options?"
- "Can I book a table for tonight?"
- "What time do you close on Sundays?"
- "Do you do takeaway or delivery?"
- "Is there parking nearby?"
- "Can you cater for a large group or private event?"
How it works for your venue
- 1. Describe your business. Add your menu, allergen info, hours, and booking or takeaway options in a guided wizard.
- 2. Preview & refine. Ask it the questions your customers ask and adjust the answers until they match how you'd explain it in person.
- 3. Embed the script tag. Paste one script tag on your website and the chat bubble is live for every visitor, day or night.
What it can answer
Allergens & dietary needs
Vegan, vegetarian, gluten-free, and the 14 major allergens, based on what you provide.
Table bookings
Explains your reservation policy and links straight to your booking system.
Opening hours
Every day's hours, including holiday and seasonal changes you add.
Takeaway & delivery
Which delivery platforms you use, minimum orders, and collection times.
Menu & specials
What's on the menu, daily specials, and pricing for set menus or events.
House rules & extras
Dogs, parking, kids' menus, private hire — anything you add to the knowledge base.
Frequently asked questions
Do you have any vegan or gluten-free options?
Yes, if you add your allergen and dietary information during setup, the chatbot can list vegan, vegetarian, and gluten-free options and flag common allergens on request.
Can I book a table for tonight?
The chatbot can share your booking policy and link straight to your reservation system or tell customers to call, based on how you've set it up.
What time do you close on Sundays?
Yes. Add your full opening hours, including any different Sunday or bank holiday hours, and the chatbot will answer instantly.
Do you do takeaway or delivery?
Yes, if you offer it. Tell the chatbot your takeaway options, delivery partners, and minimum order details and it will pass this on to customers.
Is there parking nearby?
Yes, as long as you provide details of nearby parking or a car park in your setup, the chatbot will share them.
Can you cater for a large group or private event?
The chatbot can share your group booking policy and minimum numbers, and point larger enquiries to your events contact.
Do you take walk-ins or is it booking only?
Yes. Tell the chatbot your walk-in policy and it will explain whether a table is needed in advance.
Is the venue dog-friendly?
If you tell the chatbot your dog policy, it will answer this along with any other house rules customers ask about.
Ready to free up your front of house?
Start a 7-day free trial (a payment method is required) — plans from Starter at £19/mo, Growth at £59/mo, up to Premium at £159/mo.