Solutions / Beauty Salons
AI chatbot for beauty salons
Front desk and phones stop for a client mid-treatment, but questions about prices, stylists, and cancellations don't. High5Reply answers for you, 24/7, using the details of your salon.
The problem for salons
A single stylist can only take one call at a time, and most of those calls happen while they're mid-appointment with another client. Meanwhile new clients messaging your Instagram or website at 9pm asking "do you do patch tests" or "how much is balayage" often just go quiet if nobody replies fast enough. Every unanswered question is a booking that might go to a salon down the road instead.
Questions your customers actually ask
Real questions salon clients type into a chat box before booking.
- "Can the chatbot check if a treatment needs a patch test first?"
- "Can it tell customers which stylist or therapist does a specific service?"
- "Will it explain your cancellation policy?"
- "Can it quote prices for treatments?"
- "Does it know our opening hours and how to book?"
- "Can it answer questions about allergies or sensitive skin?"
How it works for your salon
- 1. Describe your salon. Add your treatment menu, prices, stylists, patch test rules, and cancellation policy in a guided wizard.
- 2. Preview & refine. Test the assistant with real questions your clients ask and tweak the answers until they sound like your salon.
- 3. Embed the script tag. Paste one line of code on your website and the chat bubble goes live for every visitor, day or night.
What it can answer
Treatments & pricing
Facials, nails, lashes, colour, and every add-on you list, with accurate prices.
Stylist & therapist specialities
Who does what, and when they're generally available, based on the team details you add.
Patch tests & policies
Which treatments require a patch test and how far in advance it needs booking.
Cancellations & no-shows
Your cancellation window and any fees, explained the same way every time.
Hours & walk-ins
Opening hours, whether walk-ins are accepted, and where to book online.
General enquiries
Parking, product ranges, gift vouchers — anything you add to its knowledge base.
Frequently asked questions
Can the chatbot check if a treatment needs a patch test first?
Yes. You tell High5Reply which treatments (like lash tints, colour, or certain facials) need a patch test, and the assistant will flag this to customers before they book.
Can it tell customers which stylist or therapist does a specific service?
Yes. Add your team and their specialities during setup and the chatbot will answer questions like "who does balayage" or "is there a therapist free on Saturday" using the details you provide.
Will it explain your cancellation policy?
Yes. Give the chatbot your cancellation and no-show policy and it will explain it clearly whenever a customer asks, so your front desk doesn't have to repeat it all day.
Can it quote prices for treatments?
Yes, as long as you add your price list during onboarding. It can answer questions about individual treatment prices, packages, and add-ons.
Does it know our opening hours and how to book?
Yes. It answers questions about opening hours, walk-ins versus appointments, and can point customers to your booking link or phone number.
Can it answer questions about allergies or sensitive skin?
It can share general policy information you provide, such as offering patch tests or alternative products, but it will not give medical advice — it stays within the information you've added.
What happens if a customer asks something it doesn't know?
The chatbot only answers from the knowledge base you give it. If a question falls outside that, it tells the customer to call or message the salon directly instead of guessing.
Ready to stop repeating yourself?
Start a 7-day free trial (a payment method is required) — plans from Starter at £19/mo, Growth at £59/mo, up to Premium at £159/mo.